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Turn on two-factor sign-in

Ask for a 6-digit code from your phone each time you sign in.

3 min · Cloud and Self-hosted

You need

An authenticator app
Any app that shows 6-digit codes, such as the one in your password manager.

Turn it on

  1. Open the menu under your name, then Settings. Open Account.
  2. Under Sign-in and two-factor, next to Two-factor authentication, press Turn on….
  3. Scan the code with your authenticator app. If you can’t scan, press Copy key and enter the key instead.
  4. Type the six digits the app shows into Code from your app, and press Turn on.
  5. Under Save your recovery codes, press Copy codes and keep them in your password manager. Press Done.
Sign-in and two-factor: How you sign in, and Two-factor authentication On since today, with New recovery codes… and Turn off….

You should see Two-factor authentication says On since and today’s date.

From your next sign-in, GoRunner asks for the code after the email link, your password or single sign-on.

If you lose your phone

At the code step, press Use a recovery code and type one of the 10 you saved. Each works once.

Once you are in, turn two-factor off and on again with your new phone, or press New recovery codes… for a fresh set. The old codes stop working.

Lost the codes too? Write to GoRunner support. They can turn two-factor off for you.

Lost the codes too? A platform admin can turn it off for you in Platform › People, with Reset two-factor… in your row. If you are the only platform admin, someone with access to the server can. See When the only admin loses two-factor.

What if it says too many wrong codes?

Wait 15 minutes, then try again. Check that your phone’s clock is set automatically.

Turn it off

Press Turn off… and type a current code from your app. Sign-in goes back to how it was before.

For your team

Owners and admins see who has it on in Settings › Organization › People: the Two-factor column, and Two-factor off to list only those without it. GoRunner can’t yet require it for everyone.

Platform admins need it to open Platform. See First sign-in.

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